Release Notes 58

We're constantly working behind the scenes to ensure that your Playfood-powered platform runs more smoothly and efficiently, and becomes more profitable. This month, we're rolling out a series of meaningful updates, including tools to help you capture every order and features to open your business to new audiences and markets. Whether you're an existing partner looking to maximise your platform's potential or an entrepreneur exploring Playfood's capabilities for your next venture, read on to discover the latest updates and how they can benefit you.

1. Updated Demo App

We've given our demo app a complete refresh to make exploring the Playfood ecosystem quicker and more intuitive than ever. Testing the system — from the customer-facing interface to the vendor and admin panels — has been made as seamless as possible, allowing you to experience the platform first-hand without any obstacles. Whether you're an existing partner onboarding a new vendor or an entrepreneur considering Playfood for your project, please get in touch and try it for yourself. Seeing is believing, and we're confident you'll be impressed.

2. Sound Notification Alerts in the Vendor App & Web Panel

One of the most significant updates this month is aimed at protecting your business from one of the most costly issues in food delivery: missed orders. Vendors can now enable loud sound notifications in both the vendor app and the web panel. As soon as a new order is placed, the vendor's manager receives an immediate audio alert, prompting them to accept the order and start preparing it without delay. Activating this feature is as simple as toggling a switch, and it can significantly improve order acceptance rates, delivery times, and ultimately, customer satisfaction.

3. Multi-Language Category Names

Your catalogue is now truly borderless. Previously, category names could only be set in one language — the primary language configured in your system. Now, however, you can assign category names in every language available on your platform. Find out more about language settings here.

This is a genuine game-changer for markets where multiple national languages are spoken, as well as for businesses catering to both locals and international tourists. When every customer can navigate your menu in their preferred language, the barrier to ordering is lowered — and your conversion rates will rise.

4. Printable PDF Receipts for Vendors

Successful order fulfilment hinges on attention to detail, and this update has been designed to improve operational efficiency at the vendor level. The vendor app and web panel now both feature a dedicated button to generate and download a bill as a PDF file. This pre-structured document contains all the essential information, including the vendor's name, order volume, individual items ordered and the delivery address.

This is an internal handover document designed to keep the fulfilment chain accurate and efficient. It's not a customer-facing receipt, but a vendor-to-courier tool. For vendors working with printing devices, printing the document and handing it to a courier is now quick and straightforward. When the courier arrives, there's no guesswork involved — just a clean, clear document that ensures every order is processed correctly.

5. Configurable Small Order Fee

Marketplace unit economics can make it challenging to accommodate very small orders — but turning away a customer who wants just one item isn't ideal either. In the Admin panel, under Settings, you can now define exactly how small orders are handled. Simply set a minimum cart value threshold; any order falling below this amount will automatically incur a small order fee. Customers willing to pay a little extra to get exactly what they need can still place their order, while protecting your platform's economics. It's a transparent, fair solution for everyone.

6. Rounding Fee Support

This update is a long-awaited solution for partners operating in markets where coins are scarce or providing change in cash presents a logistical challenge. You can now set up a rounding fee in the system to automatically round order totals up to the nearest integer. This results in frictionless cash transactions, eliminating awkward moments when giving change and providing a smoother experience for couriers, vendors and customers alike.

7. First-Order Promo Code Condition

User acquisition has just gained a powerful new tool. In the Marketing panel, you can now create promotional codes tied specifically to a customer's first order. This allows you to target newly registered users or previously inactive customers with an exclusive discount on their first purchase, providing the perfect incentive to encourage them to make a purchase. This is a proven strategy for growing your active user base, and it is now built directly into your Playfood marketing toolkit.

In addition to the headline features, this release includes a variety of smaller yet significant fixes and improvements across the platform. These updates address various system issues, ensuring that your business processes run without interruption and that your customers enjoy an excellent experience, from browsing to delivery.

Ready to make the most of these updates?

Each of these features has been designed with one goal in mind: to help your business grow and operate efficiently, delivering an experience that will bring your customers back time and again.

Current Playfood partners, please reach out to your dedicated account manager to learn how to enable and configure these new features for your platform.

Thinking of using Playfood for a new project? We'd love to show you what the platform can do. Contact our Key Partners Manager to schedule a demo and discuss how Playfood could power your next venture.

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